FAQs

Answers to some common questions…

What is an ‘Arboricultural Association Approved Contractor’ ?

This scheme has been running for nearly 40 years. The concept is to give assurance to clients that they are employing companies that have high standards of tree care. The regular checks carried out by the Arb Association look at the quality of work, the manner of work, client care, and all aspects of health and safety and legislation, from the office and workshop to the workplace. The Good Tree Company is an Approved Contractor (one of about only 180 nationwide) with the aim of giving clients some reassurance, and our team some recognition, for the work we carry out. See www.trees.org.uk for more details.

What is an ‘ISA Certified Arborist’?

An ISA (International Society of Arboriculture) certified arborist must undergo an examination of his/her arboricultural knowledge and is then required to be re-certified every 3 years in order to ensure he/she is kept up to date with the latest practices and thinking. Jonathan Finlow, director of the The Good Tree Company, has been an ISA Certified Arborist since 1999. See www.isa-arbor.com for more information.

What is a ‘Member of the ISA’ ?

You pay your annual subscription and receive the Society’s magazine with informative articles, and are entitled to use the logo.

What qualifications do your staff hold?

All staff are appropriately qualified and/or experienced to carry out their work. See Our Team  or contact us for more details.

Are you insured?

Yes, The Good Tree Company holds both public and employer’s liability of £5 million. Details are available on request.

What area do you cover?

Mainly Shropshire, but we also regularly carry out work in the surrounding area, including: parts of Hereford, Wolverhampton, Staffordshire, Cheshire, and Mid-Wales. We do travel further: if we are needed, we can travel anywhere.

Are you a large company?

No. We deal with any size of tree and most sizes of contract, but usually you will deal with only one person, Jonathan Finlow.

How much will it cost?

Cost is dependent on many factors: size of tree, location of site, location of tree on site, provision of cups of tea… See below for a free quotation.

Do you provide a free quotation?

Yes. In the vast majority of cases. If it is any different this will be agreed before the visit. See Contact us to arrange a visit.

Who will come to give the quotation?

Jonathan Finlow, director of The Good Tree Company.

Will you provide a written quotation?

Yes, unless agreed otherwise.

Will the cost change?

No. A quotation, as opposed to an estimate, is a fixed price, subject to the job specification not changing and some particular exemptions (for example, metal found unexpectedly inside a tree and damaging a saw. See Terms & Conditions).

Who will come to carry out the work?

In 90 per cent of cases Jonathan Finlow will be on site, accompanied by a minimum of one other team member. In the 10% of cases where Jonathan is not present, regular team members will be used.

Do you work to a British Standard?

The British Standard for normal tree works is BS3998: 2010 (updated from 1989). The title of the publication is ‘ Tree work – Recommendations,‘ – as such The Good Tree Company follows these standards wherever appropriate. All trees and situations being different these Standards are not written in granite but provide a good basis for much of what we do. 

Do I need permission from the Council? What about Tree Preservation Orders and Conservation Areas?

Some trees are protected and some are not. The Good Tree Company can advise on investigating this, or can carry out this investigation for you. If the trees are protected, we will make the appropriate application or notification if instructed by the client.

What about wildlife using the tree?

This can be discussed with The Good Tree Company and appropriate action taken.

Do you take everything away?

In most circumstances we do. If you would like to retain some logwood or woodchip (see Glossary) this can also be arranged.

Question not answered?

Please contact us to ask it.